Terms and Conditions

1. These terms and conditions apply to any work done for the Client by Correctify, also referred to in this document as “we”, “our” and “us”.
2. The Client is under no obligation to offer Correctify work; neither is Correctify under any obligation to accept work offered by the Client.
3. Any work agreed and carried out by Correctify will be under a Contract for Services and is not intended to create an employment relationship between any Correctify representative and the Client.
4. We strongly advise you to read these Terms and Conditions carefully as they will apply in each and every instruction and will operate in conjunction with the agreed Contract for Services.
5. If any of these Terms and Conditions conflict with the Contract for Services, then the Contract for Services will take priority.

6. Correctify will provide service(s) as mutually agreed, confirmed in writing by the Client.
7. The work will be carried out unsupervised at such times and places as determined by Correctify, using Correctify’s own equipment.
8. Completed work will be provided with all changes clearly marked using the “track changes” feature (found in up-to-date versions of Word and Pages).
9. The Client will pay Correctify a fee per hour OR per word OR per slide (for presentations) OR an agreed flat fee for the job. Our fees per word are usually based on a standard price per 1,000 words, calculated at a price per word.
10. Correctify agrees to attend the Client’s or other premises for necessary meetings; the time spent and agreed reasonable expenses incurred are to be reimbursed by the Client.
11. The Client will reimburse Correctify for agreed reasonable expenses over and above usual expenses incurred in the process of editorial work.
12. A deadline for the completion of the work will be agreed by email.
13. The completed work will be delivered on or before the date agreed, for the agreed fee, which will be based on the description of the work required and the brief, both supplied by the Client.
14. If, however, upon receipt of the item to be worked on or at an early stage, it becomes apparent that significantly more work is required than had been anticipated in the preliminary discussion/brief, Correctify may renegotiate the fee and/or the deadline and/or may not be able to take the work on at all. This also applies if the documents or materials needed are received by Correctify later than agreed.
15. Similarly, if, during the term of Correctify’s work, additional tasks are requested or more content is sent by the Client, Correctify may renegotiate the fee and/or the deadline.
16. If additional work on the same matter is required after the work is completed, an additional fee of 50% of the original agreed fee will be payable by the Client, unless otherwise agreed.
17. If the Client requests a second proofread, the Client must first redraft the document. Two-thirds of the original price per 1,000 words will be payable for this Service.
18. We are not able to provide the contact details of our proofreaders to Client, this includes email addresses, social media profiles and phone numbers.

19. For shorter academic proofreading documents (documents under 50,000 words), 100% of the total fee must be paid before work commences using the order page. With longer documents (over 50,000 words) payments in two parts are acceptable, 50% before the proofreading starts and 50% within 5 days of us returning the document.  Payment can be made by bank deposit or debit/credit card using Stripe. If payment is not received within this specified time, then 10% of the fee will be added for each week that the payment is overdue. If we do not receive proof of payment in the form of a photograph, screenshot or scan of bank statement, then we cannot start the work.
20. For business proofreading, the full amount must be paid within 30 days of the document being returned. For longer projects, interim payments can be negotiated. See point 22.
21. If the project is lengthy, Correctify may invoice periodically for completed stages.
22. For business clients: Correctify reserves the right to charge interest on overdue payments under the The Late Payment of Commercial Debts (Interest) Act 1998 at 8% over Bank of England Base Rate (at the previous 31st December or 30th June) per annum.

You will be charged interest on documents that were not paid within the credit period but have since been paid. Interest can be claimed for the period starting with the date the payment should have been paid and ending with the date it was actually paid.

23. Either the Client or Correctify has the right to terminate a Contract for Services if there is a serious breach of its terms.
24. Correctify can terminate a contract at any time and for any reason, including but not limited to: document is unintelligible, document is not in English, non-payment of fees due; aggressive, abusive or inappropriate behaviour towards a Correctify representative. Upon notice being given to you of the termination of the contract, you would be required to pay Correctify all sums due.
25. You can cancel the contract at any time beforework has begun, namely beforefull documents and payment have been provided to Correctify at no charge.
26. If you wish to cancel the contract after work has begun then you must notify Correctify in writing. You will be billed for the work that has been completed up to that point at the per-word rate. Where a flat fee has been agreed, unless you are terminating due to a serious breach by Correctify, the full fee will be payable. The partially completed work will be sent to you upon receipt of your payment.
27. These terms are subject to the laws of England and Wales, and both Correctify and the Client agree to submit to the exclusive jurisdiction of the English courts.

28. In the case there are significant proofreading errors, then Correctify will review whether our quality processes were followed.  If they were not followed and it is acknowledged that there are errors in proof reading, we will offer a re-review of the document. If after the re-review significant errors are still detected then we will reach a mutual agreement as to a partial refund.
29. Correctify aims to provide an accurate, thorough and reliable proofreading and editing service. Although we aim to provide the best service possible, we cannot guarantee 100% accuracy (simply because of human error) and occasionally we may not correct errors.
30. Correctify cannot be held responsible for direct, indirect, special or consequential losses or costs incurred by any errors remaining in your work, be they factual or grammatical. The final responsibility for errors remains with you.
31. Correctify will not be held liable for errors or omissions caused by your failure to communicate your requirements clearly.
32. We are confident that we will provide you with a high-quality service; however, should you wish to make an official complaint, you must do so within 14 working days of having received the edited document back from us. Correctify will respond to your complaint as quickly as possible.
33. Correctify shall not be liable for any delay or failure to perform any obligation under these Terms and Conditions and both parties shall be released from their respective obligations if the delay or failure is caused by any circumstances beyond both parties’ reasonable control, including, but not limited to: fire, explosion, flood, war (or similar events such as national emergency or civil unrest), industrial disputes, technical failure, or any other similar event that renders the performance of obligations impossible. In such circumstances, the Client will immediately pay Correctify all arrears of payments due.
34. In the case of illness or sudden unforeseen unavailability of the Correctify proofreader/editor responsible for a Contract for Services, Correctify will notify the Client as soon as reasonably practicable and re-allocate the matter to another proofreader/editor within 24 hours. Correctify will use their best endeavours to ensure that the agreed deadline is maintained; however, in the event that the deadline cannot be met in such circumstances, an extended deadline will be agreed by the parties. Such agreed extension will not affect the agreed fee payable.
35. If there is a waiver or variation of any of these Terms and Conditions by Correctify at any time, then that will constitute a waiver or variation for the purpose of that particular transaction only and your obligations in respect of being bound by the remaining Terms and Conditions shall continue to be in full force, i.e. will continue to apply to you fully.
36. If you breach any of the Terms and Conditions, you will be held fully responsible for any legal claim for expenses, liability and financial losses (including legal fees) incurred by Correctify, as caused by your breach.
37. Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
38. Correctify reserves the right to change the Terms and Conditions at any time without notice and without liability arising from such an action. Your use of the website and the company’s services will be deemed as acceptance of any amended Terms and Conditions.
39. We advise you to regularly check the Terms and Conditions. Correctify has complete discretion to modify or remove any part of the website without warning and without any liability arising from such an action.
40. Correctify reserves the right to alter pricing without notice, although any prices previously confirmed in writing will remain valid for 28 days from the date of the quotation; prices on work agreed and being undertaken will not be affected.
41. Documents uploaded must be FINAL version you want proofread. Once we email confirming document and payment have been received and we start proofreading and you then want to reupload a newer/amended/different version of the document a fee of £10 will be incurred.

42. We recommend that you check that the use of a proofreading/editing service is permitted by your academic institution before engaging our services and, if so, whether it is a requirement that this be referenced in your work. Correctify will not check each academic institution’s policy on proofreading/editing and accept no liability if you fail to make adequate enquiries.
43. We strongly recommend that you advise your tutor/supervisor that you have employed a proofreader.
44. Plagiarism (including collusion) and breach of copyright are very serious offences and there are usually severe penalties including permanent disqualification from your studies if plagiarism or breaches of copyright are proved to exist in your work. Avoiding plagiarism remains your responsibility at all times. Correctify does not check your document for any possible plagiarism issues for the standard proofreading and editing service.
45. The mark or grade you are awarded by your academic institution is not within Correctify’s control. Correctify cannot provide advice or guidance on predicted grades and Correctify cannot be held legally responsible for a lower than expected mark or grade in relation to any material returned by Correctify after proofreading and/or editing. While our aim is to ensure that your work is free from errors of spelling, grammar and punctuation and is consistent in style, we cannot guarantee that using our proofreading service will result in improved marks.

46. Any content created by Correctify as part of the editing/proofreading process will become the copyright of the Client, unless otherwise agreed.
47. The nature and content of the work will be kept confidential and not made known to anyone other than the Client and the Client’s contractors without prior written permission.
48. Correctify may use the Client’s name in their promotional material, but will gain the Client’s express consent before doing so.

49. Under the terms of the Data Protection Act 1998, the Client and Correctify may keep on record such information (e.g. contact details) as is necessary. Either may view the other’s records to ensure that they are relevant, correct and up to date.
50. We will use the personal information you provide to us to:

(a) provide the Services;

(b) process your payment for such Services; and

(c) inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.

51. The Correctify website uses cookies that allow Correctify to see how the site is used. The cookies cannot identify you. If you continue to use this site, Correctify will assume that you are happy with this.
52. You acknowledge that information on the Correctify website may contain inaccuracies and errors and Correctify expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.
53. You agree that you will not use the Correctify website for illegal purposes and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the website. You also agree not to compromise the security of the website or attempt to gain access to secured areas or sensitive information.

54. We reserve the right to charge an additional formatting fee for documents that are not sent as a single Microsoft Word document. The formatting fee applies to: merging several documents in to one, ordering documents in a sequence, adding page numbers, changing the format of a document from word to pdf etc. This additional fee will be communicated to the client before commencing the work.